This Privacy Policy (“Policy”) is issued by cliniccarecenter.com, operated by Esthera Sağlık Turizmi ve Danışmanlık Ltd. Şti., in full compliance with Law No. 6698 on the Protection of Personal Data (“KVKK”) and all applicable secondary legislation. This Policy explains how your personal data is collected, processed, stored, transferred, and protected when you use our website and medical services in Turkey.

1. Data Controller

Website: cliniccarecenter.com
Operator: Esthera Sağlık Turizmi ve Danışmanlık Ltd. Şti.
Registered Address: Gümüşpala Mah. İskeçe Cd. No:64, Istanbul, Turkey
Email: [email protected]
Phone: 447 311 06 315

2. Personal Data We Collect

Depending on your interaction with our platform, we may collect and process the following personal data:

  • Identity information (e.g., name, surname, passport number)
  • Contact information (e.g., email address, phone number)
  • Health-related data (e.g., diagnosis, treatment plans, pre/post-operative photos and reports)
  • IP address and session data
  • Preferred medical centers and appointment details
  • Billing and financial data (if applicable)

Data that has been anonymized and cannot be associated with an identifiable individual is not subject to this Policy, in accordance with Articles 3 and 7 of the KVKK.

3. Purpose of Data Processing

We process your personal data for the following purposes under Articles 5 and 6 of the KVKK:

  • Facilitating online and in-person medical consultations
  • Patient registration and appointment scheduling
  • Communicating medical and administrative information
  • Complying with legal and regulatory obligations
  • Maintaining medical records in line with Turkish healthcare legislation
  • Improving our services, monitoring performance, and conducting statistical analysis
  • Marketing, profiling, and retargeting activities — only with your explicit consent

4. Processing of Sensitive Personal Data

Health-related data, categorized as sensitive personal data under Article 6 of the KVKK, is processed only:

  • With your explicit consent
  • In accordance with Article 6/3, for the purposes of medical diagnosis, treatment, and health service management
  • In compliance with obligations under Health Services Law No. 3359, Decree Law No. 663, and regulations by the Ministry of Health

5. Legal Basis and Data Collection Methods

Your personal data is collected through:

  • Electronic means such as forms, emails, WhatsApp, or chatbot systems on our website
  • Physical means during clinic visits and consultations

Legal grounds for data processing are outlined in Articles 5 and 6 of the KVKK, including performance of a contract, fulfillment of legal obligations, and protection of public health.

6. Data Sharing and Transfers

Your personal data may be shared with:

  • Affiliated healthcare institutions and specialists for treatment purposes
  • Technical service providers for platform operation, hosting, and communication services
  • Legal advisors, auditors, or public authorities when legally required
  • Foreign entities, in accordance with Article 9 of the KVKK, with your explicit consent or based on adequacy decisions by the Turkish Personal Data Protection Authority (KVKK Board)

7. Data Retention Period

Your data will be retained:

  • For as long as necessary to meet medical and legal obligations
  • For the period required to establish legal rights or evidence in case of disputes
  • In line with applicable health and tax legislation

8. Your Rights Under KVKK

Under Article 11 of the KVKK, you have the right to:

  • Learn whether your data is processed
  • Request information about data processing activities
  • Understand the purpose of processing and whether your data is used appropriately
  • Learn the third parties to whom your data is disclosed
  • Request correction of incomplete or inaccurate data
  • Request deletion or destruction under Article 7 conditions
  • Object to automated decisions that affect you
  • Seek compensation if you suffer damage due to unlawful data processing

9. Exercising Your Rights

You can send your requests via:

  • Registered email (KEP)
  • Signed and scanned form via email
  • The email address already registered in our system

Please contact us at: [email protected]
Operator: Esthera Sağlık Turizmi ve Danışmanlık Ltd. Şti.
Phone: 447 311 06 315

We will respond within 30 days. A processing fee may apply, subject to the fee schedule determined by the KVKK Board.

10. Updates to This Policy

cliniccarecenter.com reserves the right to update this Privacy Policy to reflect changes in regulations or internal operations. The latest version will be published on our website and will take effect immediately upon posting.