Last Updated: August 17, 2026
This Privacy Policy explains how Clinic Care Center, through cliniccarecenter.com, collects, uses, stores, shares and protects personal data when you use our website, contact us or request assistance with medical tourism and treatment coordination services.
Clinic Care Center acts as a medical tourism provider. Medical assessments, diagnoses, treatment decisions and medical procedures are carried out by the relevant healthcare professionals and medical facilities involved in each patient’s treatment.
1. Who We Are
Website: cliniccarecenter.com
Service: Medical tourism and treatment coordination
Address: Gümüşpala Mah. İskeçe Cd. No: 64, Istanbul, Turkey
Email: [email protected]
Phone: +44 775 463 19 95
2. Personal Data We May Collect
Depending on how you interact with us, we may collect personal data including:
- Name and surname
- Email address
- Telephone number
- Country of residence
- Travel-related information where required for coordination
- Treatment preferences and enquiries
- Appointment and consultation information
- Photographs, medical reports or other health-related information that you voluntarily provide for medical evaluation
- Communication records
- IP address
- Browser and device information
- Website usage and cookie information
- Billing or payment-related information where applicable
We only seek to collect information that is relevant to the service or request concerned.
3. Health and Other Sensitive Personal Data
Information concerning your health may constitute sensitive personal data under Turkish data protection law.
Health information provided to Clinic Care Center may be used for purposes such as arranging an appropriate medical consultation, communicating your request to the relevant healthcare professional or medical facility, and coordinating your treatment journey.
Medical assessments, diagnoses and treatment decisions are made by the healthcare professional responsible for your treatment.
Sensitive personal data is processed only where an appropriate legal basis exists and in accordance with applicable data protection requirements.
4. How We Collect Personal Data
Personal data may be collected when you:
- Complete a form on cliniccarecenter.com
- Contact us by email
- Contact us by telephone
- Communicate with us through WhatsApp or another messaging service
- Use the website chat function
- Send photographs, reports or other documents for treatment evaluation
- Request a consultation or treatment quotation
- Communicate with our patient coordination team
- Interact with cookies or similar website technologies
Information may also be received from healthcare professionals or medical facilities involved in your treatment where necessary and legally permitted.
5. Why We Process Personal Data
Personal data may be processed for purposes including:
- Responding to your enquiries
- Coordinating medical consultations
- Communicating with healthcare professionals and medical facilities
- Obtaining treatment information or quotations
- Coordinating appointments
- Assisting with treatment planning communications
- Organising accommodation or transfer services where requested
- Providing pre-treatment and post-treatment coordination
- Maintaining communication with patients
- Operating and securing our website
- Complying with applicable legal obligations
- Establishing, exercising or protecting legal rights
- Analysing and improving website performance
- Sending marketing communications where the required consent or other lawful basis exists
Personal data will not be processed for purposes incompatible with the purpose for which it was collected unless permitted by applicable law.
6. Sharing Personal Data
Where necessary for the requested service, personal data may be shared with appropriate recipients such as:
- Treating physicians
- Hospitals and medical facilities
- Healthcare professionals involved in medical assessment or treatment
- Accommodation or transportation providers where requested
- Website hosting and technical service providers
- Communication service providers
- Professional advisers
- Public authorities where disclosure is legally required
Health information is shared only where necessary for the relevant medical consultation, assessment, treatment coordination or another legally permitted purpose.
Clinic Care Center does not make medical decisions on behalf of the treating healthcare professional.
7. International Transfers of Personal Data
Some service providers or communication technologies used by Clinic Care Center may process or store personal data outside Türkiye.
Where personal data is transferred abroad, the transfer will be handled in accordance with Article 9 of Turkish Personal Data Protection Law No. 6698 (KVKK) and other applicable rules concerning international personal data transfers.
Depending on the circumstances, an international transfer may rely on an adequacy decision, appropriate safeguards or another transfer mechanism permitted under applicable law.
8. Cookies and Website Technologies
cliniccarecenter.com uses cookies and similar technologies for purposes such as:
- Essential website functionality
- Security
- Remembering user preferences
- Website analytics
- Measuring website performance
- Advertising and marketing where permitted
Non-essential cookies are used according to your consent preferences where consent is required.
Further information is available in our Cookie Policy, and cookie preferences may be changed through the Manage Consent option available on the website.
9. How Long We Keep Personal Data
Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected and for any period required by applicable legal, regulatory or legitimate record-keeping requirements.
Retention periods may vary depending on:
- The type of information
- The purpose of processing
- The treatment coordination process
- Applicable legal obligations
- The need to establish, exercise or defend legal rights
When personal data is no longer required and there is no legal reason to retain it, it may be deleted, destroyed or anonymised in accordance with applicable requirements.
10. Data Security
Clinic Care Center takes reasonable technical and organisational measures designed to protect personal data against:
- Unauthorised access
- Unlawful processing
- Accidental loss
- Alteration
- Disclosure
- Destruction
However, no method of transmitting or storing information electronically can guarantee absolute security.
Patients should avoid sending unnecessary sensitive or medical information through unsecured communication channels.
11. Your Rights Under KVKK
Subject to the conditions established by applicable law, you may have the right to:
- Learn whether your personal data is being processed
- Request information about the processing of your personal data
- Learn the purpose of processing and whether your data is used in accordance with that purpose
- Learn the third parties to whom your personal data has been transferred
- Request correction of incomplete or inaccurate personal data
- Request deletion or destruction of personal data where the applicable conditions are met
- Request notification of certain correction, deletion or destruction operations to relevant third parties
- Object to certain results arising exclusively from automated processing
- Request compensation where you suffer damage as a result of unlawful processing
12. Exercising Your Rights
Requests concerning your personal data may be submitted to Clinic Care Center using the contact information provided below.
When necessary, we may request reasonable information to verify your identity before processing a privacy request.
Requests will be handled in accordance with the procedures and time limits required under applicable data protection legislation.
13. Third-Party Websites and Services
Our website may contain links to hospitals, healthcare professionals, social media platforms or other third-party websites and services.
These third parties may have their own privacy policies and data-processing practices. Clinic Care Center is not responsible for the privacy practices of independent third-party websites or services.
We recommend reviewing the applicable privacy information before providing personal data directly to a third party.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website technologies, data-processing practices or applicable legal requirements change.
The latest version will be published on this page together with the most recent update date.
15. Contact Us
For questions about this Privacy Policy or requests concerning your personal data, you may contact:
Clinic Care Center
Address: Gümüşpala Mah. İskeçe Cd. No: 64, Istanbul, Turkey
Email: [email protected]
Phone: +44 775 463 19 95